The Swab Agency - Farm Bureau Insurance
Customer Care Representative
Full Time • Bridgman
Responsive recruiter
Replies within 24 hours
Benefits:
- License reimbursement
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
About the Role:
Join The Swab Agency - Farm Bureau Insurance as a Customer Care Representative and be the friendly voice that supports our clients in Bridgman, MI. This role is perfect for those who thrive in a fast-paced environment and are passionate about delivering exceptional customer service.
Responsibilities:
- Provide outstanding customer service by responding to inquiries via phone, email, and chat.
- Assist clients with policy questions, claims, and coverage options.
- Process policy changes and updates efficiently and accurately.
- Maintain accurate records of customer interactions and transactions.
- Identify customer needs and recommend appropriate insurance products.
- Collaborate with team members to ensure a seamless customer experience.
- Stay informed about industry trends and updates to better serve clients.
- Participate in ongoing training and development opportunities.
Requirements:
- High school diploma or equivalent; college degree preferred.
- Previous customer service experience, preferably in the insurance industry.
- Strong communication and interpersonal skills.
- Ability to handle multiple tasks and prioritize effectively.
- Proficient in Microsoft Office Suite and customer management software.
- Detail-oriented with excellent problem-solving abilities.
- Positive attitude and a commitment to providing top-notch service.
- Insurance license or willingness to obtain one within a specified timeframe.
About Us:
The Swab Agency - Farm Bureau Insurance has been serving the Bridgman community for over a decade, providing personalized insurance solutions tailored to our clients' needs. Our customers love us for our dedication to service and our employees appreciate a supportive work environment that encourages growth and teamwork.
Compensation: $20.00 - $24.00 per hour
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Career advancement in a growing field
With more than 400,000 job openings in the next five years across the U.S., the insurance industry offers a huge opportunity for employment and career advancement. Plus, the industry continues to evolve and provide new careers paths in sales, customer service, analytics, digital marketing, technology, and more. (Source: investprogram.org)
Flexibility
Insurance can give you a rewarding career and well-rounded life with jobs that are not only fulfilling but may offer flexible schedules and great office culture. In a U.S News and World Report article featuring 'Best Jobs of 2020,' Insurance Agent ranked #2 on their 'Sales & Marketing Jobs' list. (Source: investprogram.org)
Make a Difference
Independent agents are pillars in their communities and active in local organizations, sponsoring sporting teams or supporting charities. Insurance offers you the chance to make a career out of helping individuals when they suffer a loss and need assistance. (Source: investprogram.org)
Job Security
Things change but insurance is here to stay. People will always need it for their car, home, business, travel, and more. The insurance industry touches all aspects of life - and that will not change. (Source: investprogram.org)